BOMA Pinnacle Award Winners

The Pinnacle award for “Above & Beyond the Call of Duty” is intended to recognize “individuals or companies who have provided a service to a customer that was unexpected, extraordinary, surprising, caring or perhaps even entertaining and outrageous…The individual or team must demonstrate a high level of customer service.”

This award recognizes BGE’s tremendous commitment to customer needs during the 2017 wildfire season in Interior British Columbia. During the summer of 2017, the interior area of British Columbia experienced an unprecedented wildfire season which burning the largest total area ever recorded, resulted in the largest number of evacuations, and which created the single largest recorded fire in the province. These fires created a state of emergency in the province and dramatically degraded air quality across Western Canada and the United States. During the emergency, healthcare facilities in locations like 100 Mile House, Williams Lake, Coquitlam, and Prince George were under significant operating constraints due to evacuated staff, increased need for medical treatment by residents, supply chain disruptions and threat of destruction by fire.

The company showed tremendous expediency in order to meet the extreme time constraints faced by the customers. During the wildfire emergency, manufactured product was able to be distributed to the required areas in mere days, rather than weeks! In order to meet ASAP delivery deadlines for activated carbon air filters, manufacturing and warehouse staff worked overtime, shipments to the affected areas were prioritized, and deliveries were expedited. This required a coordination of nearly all functional areas, and fast turnaround for all orders. A special commendation is deserving to the manufacturing, shipping and Prince George branch departments for their exceptional commitment to customer satisfaction.

This initiative was so effective that one healthcare facility customer remarked: “[BGE’s] service and help is the best I have seen from any suppler of any product and I have been in this industry for over 34 years. I wish other companies had your high standards of customer satisfaction.”